Returns & Exchanges

We want you and your little ones to be completely happy with your purchase; if for any reason you are not satisfied, we accept returns of unwashed and unworn items with original tags within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Pack Your Items

Carefully place your items in their original packaging, ensuring all hangtags are attached to the plush friends or garments.

3

Attach Shipping Label

Print the prepaid shipping label provided through our portal and securely tape it to the outside of your return package.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect your items, we will issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing